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TERMS AND CONDITIONS POLICY

Please be sure to review our policies thoroughly.

Visiting ABOUTLUXE.COM and/or purchasing from ABOUT LUXE constitutes your agreement with ABOUT LUXE policies and you will be bound by the following terms and conditions. If you do not agree with any of our policies, terms or conditions, please do not visit or make purchases on the ABOUT LUXE website.

Please review our Shipping Policy before purchasing from the ABOUT LUXE website. ABOUT LUXE reserves the right to make changes to our site, products, prices, policies, terms and conditions at any time without prior notice. It is recommended that you review the Terms and Conditions each time you visit the ABOUT LUXE website.

ABOUT LUXE will not be liable, under any circumstance, for any direct or indirect losses or damages in connection with the use or inability to use this website. This website may contain links to other websites that are not operated by or affiliated with ABOUT LUXE. ABOUT LUXE has no control over these sites and accepts no responsibility whatsoever for any loss or damage that may occur from your use of them. If you are dissatisfied with this website or any content found on this site, or any other site visited as a result of a link on this website, please discontinue using the ABOUT LUXE website.

PRODUCTS

Descriptions for our products are subject to change without notice. ABOUT LUXE makes every endeavour to be as accurate as possible, however, we do cannot guarantee that our product descriptions and/or other content of this website is absolutely accurate or error free.

We recommend you contact ABOUT LUXE customercare@aboutluxe.com prior to you purchasing the item/s with any questions you might have regarding the specific item.

PRICING

Prices for our products are subject to change without notice.

ABOUT LUXE does not offer price adjustments or price matching.

Prices do not consider duty and tax fees for international orders to be included. These fees are the responsibility of the customer.

PAYMENT OPTIONS

ABOUT LUXE offers several payment methods. These include Credit/Debit Card (VISA and MASTERCARD only), PayPal and Afterpay*.

If you are experiencing issues with PayPal or Afterpay*, please contact those companies directly. ABOUT LUXE is unable to correct issues relating to these payment methods. These companies keep your information safe and do not disclose any information with ABOUT LUXE – and therefore will not deal with us directly on these matters, only with you as their customer.

If you are having difficulty checking out, or paying with your credit card, we recommend the following:

  • Please verify your payment details;
  • Please verify that your card is active;
  • Please verify that sufficient funds are available

If you are still experiencing issues after taking the above steps, please email our Customer Care team at customercare@aboutluxe.com for further assistance.

In the event that you suspect you have placed a duplicate order, please email Customer Care at customercare@aboutluxe.com immediately so that we can investigate the issue and have the duplicate order reversed before payment is processed. Any duplicate orders that have been shipped before ABOUT LUXE has been notified will be refunded once the order has been returned to our Returns Address.

CURRENCY

All prices found on ABOUTLUXE.COM are listed in Australian Dollars (AUD) and are inclusive of GST. International order prices will be calculated via our integrated currency converter and provided as estimations. Actual international currency conversion bank charges may vary.

VERIFICATION UPON SHIPPING

Please make sure that you are using the same billing address and contact information as appear on your credit statement. If your information does not match up, your order could be delayed or cancelled.

When your specifying shipping address, please make sure the information is correct including apartment number, post/zip code, etc In such cases as the address provided is incorrect, your order could be delayed or cancelled.

ORDER MODIFICATIONS AND CANCELLATIONS 

Once an order is submitted, it can not be modified or cancelled.

Multiple orders can not be combined.

Orders will not be refunded for packages that are not accepted by the recipient upon delivery.

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